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Terms & Conditions

1. Terms

  1. The Seller is Sahar&V OÜ (registration number: 14731049, VAT number: EE102174384, phone: +37254505862, email: info@hydra.ee), managing HYDRA.ee (hereinafter referred to as the Seller).
  2. The Buyer in the HYDRA.ee online store can be an individual or legal entity who has reached the age of 18.
  3. Buyers under the age of 18 confirm that their legal representative has given consent to the transaction and the use of the necessary funds.
  4. Before making a purchase in the HYDRA.ee online store, the Buyer confirms that they have read the Terms of Agreement, agree with them, and undertake to comply with them.
  5. A Buyer who does not agree with the terms cannot make a purchase transaction with the Seller.
  6. In matters not regulated by the Terms, the parties shall follow the applicable laws of the Republic of Estonia.
  7. The Seller has the right to unilaterally amend these Terms. Changes come into effect upon publication on the HYDRA.ee website or at a specified date in the Terms. If the Buyer places an order before the changes take effect, the terms that were valid at the time of order placement apply, unless otherwise specified by law or the Terms.
  8. The Seller may also change the assortment of goods and their prices in the online store at any time, unless restricted by the Terms. The Buyer acknowledges that products added to the cart or favorites may change in price before order placement. In case of a price change, the Buyer is obliged to pay the price valid at the time of order placement.

2. Order Placement

  1. The Buyer may place orders in the online store as a guest (without registration) or as a registered user. Registration allows saving the cart, preferences, and sharing them.
  2. To create an account, the Buyer must register by providing an email address and password.
  3. To place an order, the Buyer adds products to the cart. This action does not impose any purchase obligations or financial commitments. The cart's contents can be modified, deleted, or added until the order is placed.
  4. To complete the order, the Buyer must fill out all required fields, choose a delivery method, and pay for the order. The payable amount is displayed on the screen, and payment is made through bank links.
  5. The order is considered placed, and the purchase agreement concluded, when the payment amount is credited to the Seller’s account. Payment is made in advance.
  6. If the ordered product is unavailable or cannot be delivered for other reasons, the Seller will notify the Buyer at the earliest opportunity. The paid amount will be refunded promptly, but no later than 14 days from the date of notification.

3. Delivery

  1. After payment, the Seller prepares the order and delivers it to the Buyer using the selected method:
    • via parcel machines (Smartpost, Omniva);
    • by courier to the entrance of the building.
  2. The delivery time is specified for each product separately and is generally indicated with a buffer — delivery may be faster. If the order includes items with different delivery times, the entire order is delivered based on the latest delivery time.
  3. If the Recipient's details and/or delivery conditions are incorrect or inaccurate, the Seller reserves the right to request compensation for re-delivery of the product.

4. Rejection of Goods or Delayed Receipt

  1. If the product cannot be handed over to the Buyer due to their absence at the agreed time, or the Buyer does not collect the product from the point of delivery within 14 days or from the parcel machine within the specified period, the order is returned to the Seller. In such cases, the order is considered canceled, and the paid amount is refunded to the Buyer within 14 calendar days, excluding delivery costs.
  2. The Buyer may request the re-dispatch of the product if it has not been unpacked by the Seller. In this case, the product is not charged again, but the Buyer must pay the delivery fee.

5. Payment for Goods

  1. Payment is made in advance in euros. The Buyer chooses the payment method:
    • bank link;
    • credit card;
    • installment (via a third-party service).
  2. Registered users who are not consumers may, by agreement, pay via an invoice provided by the Seller. Delivery is carried out only after full payment.

6. Order Cancellation and Claims

  1. If the Buyer does not pay for the order, the Seller has the right to cancel it by notifying the Buyer.
  2. Consumers may make claims about a product within two years of receipt. Defects identified within the first six months are presumed to have existed at the time of receipt. Legal entities have the right to make claims within 7 days of receiving the product.
  3. Claims must be sent to info@hydra.ee. The Seller reviews them within 15 days and, if accepted, repairs, replaces, or refunds the item.

7. Right to Withdraw from the Contract

  1. The consumer has the right to withdraw from the contract within 14 days after receiving the product by sending a withdrawal statement to info@hydra.ee.
  2. Returns are possible only if the product is in its original condition and packaging. Used or damaged products cannot be returned.
  3. This right is not granted to legal entities.

8. Liability

  1. The Seller is liable for damages caused by a breach of the Terms only within the limits of Estonian law. The Seller is not responsible for delivery delays due to unforeseen circumstances.

9. Warranty Exclusions

The warranty does not cover the following cases:

  1. Materials subject to wear and tear: batteries, cartridges, print heads, CDs, mouse pads, and similar items, as well as packaging and documentation.
  2. User data: damage or loss of data due to device malfunction or warranty repair. The customer must ensure backup of data before contacting the service.
  3. Software: issues related to software, including pre-installed software, or malfunctions caused by its use.
  4. Physical damage: defects caused by accidental or intentional actions, exposure to external factors (liquids, insects, excessive dust, etc.).
  5. Electrical failures: malfunctions due to improper electrical systems (e.g., lack of grounding), power interruptions, or surges.
  6. Non-original components: use of incompatible or non-original parts.
  7. Improper use: violations of operating instructions or use in unsuitable conditions.
  8. Physical damage to the product or improper maintenance.
  9. Breach of operating rules specified in the user manual or misuse of the product.
  10. Self-repair or repair by a third party not authorized as a service center.
  11. Damage or loss of the product’s serial number or its illegibility.

10. Applicable Law and Disputes

  1. All relationships are governed by Estonian law. Disputes are resolved through negotiations or court proceedings. Consumers may contact the Consumer Disputes Committee or use the ODR platform for cross-border disputes. Legal entities may only file claims with Harju County Court.